Refund policy

Returns & Refunds

Your right to return

You have the right to return your order within fourteen (14) days without giving a reason. The return period is fourteen days from the day on which you (or a third party other than the carrier and indicated by you) take physical possession of the goods.

How to start a return

To exercise your right to return, you must inform us (Bracksley, email: support@bracksley.com) of your decision by a clear statement (for example an email). Please contact us before sending anything back, and we will send you step-by-step instructions and the return address.

To meet the return deadline, it is enough that you send your request before the 14-day period has expired.

Condition of returned items

Items must be returned unworn, unwashed and in their original condition, with any tags attached. We may reduce or decline a refund for items returned in a diminished condition due to handling beyond what is necessary to inspect them.

Return shipping

Return shipping is arranged and paid by the customer. We recommend a tracked service, as we cannot be held responsible for items lost in transit on their way back to us.

Refunds

Once we have received and inspected your return, we will notify you by email whether the refund is approved. If approved, we will refund the amount you paid for the returned items to your original payment method, normally within 5 to 10 business days. Original shipping was free, so no shipping charge applies.

Exchanges

If you would like a different design, color or another item, the fastest way is to return your order and place a new one. Email support@bracksley.com and we'll guide you.

Measurements and tolerance

Our scarves are cut and hemmed by hand. The dimensions shown on the product page are indicative: variations of a few centimetres are possible from one piece to another and from one batch to another. Measurements are taken flat, edge to edge, without tension. A variation within this range is not a defect and does not entitle the customer to reimbursement of return shipping costs.

The same applies to colour rendering and pattern placement: screens display colours differently, and the position of the pattern varies with the cut.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with a photo. We will replace the item or refund you in full at no additional cost.

Restocking fee

We do not charge any restocking fee on returns.

Contact

Email: support@bracksley.com · Monday to Friday, 9:00 AM to 6:00 PM (CET). Response within 24 hours on business days.